Technical Support & After-Sales Service

Is your door not working properly?

A problem or malfunction with your ONE engine?

Operational issues with your AXONE-SPADONE garage door?

→ Check out our quick support sheets

Based on feedback from sites and experience, we have created simple after-sales service sheets to advise and assist you easily.

Download the AXONE-SPADONE Technical after-sales service sheets directly here:

Quick assistance cards doors

Assistance Sheet
TIPPING
(all models)

troubleshooting assistance

Assistance Sheet
SECTIONAL
GSB "PREMONTEE"

troubleshooting assistance

Assistance Form
SECTIONAL
GSB "IQA"

troubleshooting assistance

Assistance Sheet
SECTIONAL
PRO "PRE-ASSEMBLED"

troubleshooting assistance

Assistance Sheet
SECTIONAL
PRO "IN PACK"

troubleshooting assistance

Quick engine support sheets one

End-of-race errors (9 calls / 10)

Engine assistance

Quick Assistance and Main Failures
ONE ENGINES

ONE Engine Troubleshooting Guide

Lost or stolen remote?

What to do if your remote control is stolen or lost?

Commissioning of a ONE engine:

One-pg engine quick assistance sheets

ONE-PG Power Issue / Sensitivities to Opening (9 calls / 10)

Garage door motor

ONE-PG End of stroke / stop that becomes misaligned

end of the line

Advice and Troubleshooting

Our Technical Sales Team is at your service and provides assistance before and after the sale.

Works with you and the installer to determine the best choices, the placement of each door, possible options, and calculates the corresponding quotes.

Telephone support, directly from your door, as well as the exchange of photos via the internet allows us to advise you "on the spot", without making you wait.